The FAQ is our attempt giving you the ability to get answers to some of the more obvious questions.  This is a list that will grow over time, so always check here first if something comes to mind.

1. General Information
   
• Why Smotis, Inc and PDXVault? What are your biggest strengths?
• What is a "Remote Backup"? Why would I do it?
• What does 98% or 99.5% or 99.999% uptime mean?
• What are 'online' or 'remote' backups?
• Why is are off-site backups important?
• How do I calculate the costs of lost data?
• Do you provide off-hours support?
• Where are the Smotis servers physically located?
• Are the servers physically secure?
  
2. Technical
• I'm having a problem with my service, where do I get help?
• What is being backed up on my system? What about the OS and installed software?
• What is an "Incremental Backup" vs. a "Differential Backup"?
• How are the backups actually being done, at a technical level?
• What kind of security is being used? How do I know my data is safe?
• Is there a limit to how much data I can backup?
• Are there any "gotchas" with the system?
• Why does the first backup take so long?
3. Sales
• What does my $$/month for backups buy me for?  Why are other services, such as a restore, extra money?
  
• What if I go over my monthly space 'limit'?
• Why do you send one of your technicians to do the setup rather then having a software package I install?
• Do you have a referral system?
  
• Why would I pay you for a validation test?
• How is my bill calculated?
4. Company
• Where is your local office?