| Our technical support staff is available on a 24x7 basis
for our customers. Your first level of support is made up of a central
support staff located in Portland, OR. The second level of support are
field techinicians with a set primary and secondary contact for every
customer. As a third option to our customers, you can contact your
sales team for assistance in getting technical help. Your sales team will have senior
level resources within our organization available to them at all times.
As with most modern companies, our preferred method of contact from you is our online support center. That said, call us if you prefer. We will not bury our support phone number in an effort to drive you to the online tools if phone is your preference.
Normal Support Hours - Mon - Fri, 8AM - 6PM
After Hours - critical support issues, support contract required or per incident costs
Toll Free: 800.653.1218 x802
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